This gap could contribute to the scarcity of advanced and nuanced analysis regarding diversity management in the hospitality context. However, there is a lack of empirical evidence surrounding the consequences of diversity management in the hospitality industry. Previous studies have proposed several benefits of effective diversity management in the hospitality industry ( Kalargyrou and Volis, 2014 Kim, 2006 Manoharan et al., 2019). Furthermore, there is a stark theoretical and methodological gap in the diversity management stream of research between general management literature and hospitality management literature ( Manoharan and Singal, 2017). Table 1 highlights the demographic makeup of the hospitality and tourism industry in the United States.Īlthough diversity management research has garnered momentum in the past few years, the research stream focused on diversity management in the hospitality literature is far from mature. It is crucial to understand how the hospitality sector manages workforce diversity due to the significant representation of minorities in the workforce ( Kalargyrou and Costen, 2017). Diversity management research was initiated over two decades ago with the exploration of workforce diversity and its characteristics. The foundation of diversity management literature lies in the discussion of workforce diversity. Diversity management has received attention in recent years in becoming a consulting industry, with organizations partnering with both academics and practitioners to evaluate their diversity management initiatives ( Pitts, 2009). Diversity management has received increased support from the corporate sector in the hospitality industry through investment in several diversity initiatives by major hospitality companies ( Gajjar and Okumus, 2018 Manoharan et al., 2021). Workforce diversity in the hospitality industry is related to a competitive advantage ( Madera, 2018) and must be explored intricately to reap its full potential. The full terms of this licence may be seen at ĭiversity is in the core of the hospitality industry based on its global nature and worldwide employment. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. This article is published under the Creative Commons Attribution (CC BY 4.0) licence.
Published in International Hospitality Review. Mistry, Fevzi Okumus and Marissa Orlowski License
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